charismajewelry web store FAQ section

Your order ships within 1-3 business days. The delivery date of your order can be calculated as follows: Verification / Processing Time + Shipping Time = TOTAL DELIVERY TIME During Holiday Season, the processing time and shipping time might take an additional 2 business days. All eCrater orders will be assigned an additional order number with our regular store. You will be notified of this within 24 hours and you will be able to track your order from our regular site www.charismajewelry.com Most of our merchandise ships with USPS with a tracking number. Some items (dependable on size) will ship UPS Ground Service. Upgraded Services with UPS and FedEx are on most merchandise available. Contact us for information

Charisma Jewelry has a 30 day money back guarantee on most items. Excluded are personalized items (engraved items), re-sized rings and photo engraved pendants. Please fill out the form on our site, located at http://www.charismajewelry.com/index.php?target=forms&name=rma

A refund will be issued within 5 business days and will be issued in the original form of payment. You will be informed by e-mail when your refund was issued. Please allow one to two billing cycles for your credit to appear on your statement.

Most of our items ship in a ready to give gift packaging, some items will come in their own packaging (like a business card holder). Sale items: To give you the sale item at the discounted price your item might come in a simple gift box or a gift pouch. Most of our merchandise ships with USPS First Class Mail or Priority Mail with tracking number. Some items (dependable on size or cost) will ship UPS / FedEx Ground Service. If you want your item(s) shipped by UPS, FedEx please contact us through our contact form at:http://www.charismajewelry.com/contact-us-form.html for a shipping quote. During the Christmas Season most of our merchandise ships with UPS and FedEx.

We can exchange an item within a 15 day period, you will have to pay for the shipping. Please contact us for an RAN and instructions how to exchange your item Personalized Jewelry, Customized Jewelry, Photo Laser Engraved Jewelry, Ring Sizing and other Engraved items can NOT be returned or exchanged!

Occasional it can happen that our shipping department shipped you the wrong merchandise. Please contact us within 2 days for this to get rectified and be replaced with the correct item.

Our website can be found at http://www.charismajewelry.com. Additional products and information can be found on our website.

We have a variety of vendors and we do not list all items on ecrater or on our website. More of our merchandise can be found on http://www.charismajewelry.com or you can email us at customersupport @ charismajewelry.com with the specifications of the item you're looking for and we will email you within 24 hours.

Unfortunately on ecrater we do not. You can sign up for our VIP newsletter with coupon codes via our website (http://www.charismajewelry.com)

No, we do NOT ship merchandise outside the United States.

Your order will ship within 1-3 business days. Shipping time is on an average between 1-7 business days, this depends on where you located and shipping method used. All merchandise is shipped from NY.

Yes, we do. Please contact us at customersupport @ charismajewelry.com for a quote and estimated delivery time. NOTE: With expedited shipping your processing time will be 1 business day.

Drop Ship Some of our items will be drop shipped with ground service, 2nd day shipping or next day air, service depends on the value of the merchandise. Drop Ship means, the item(s) will ship directly from our manufacturer to your address. Please note that we do not guarantee that the item is placed into the gift box, this part is out of our hands and we can not control this. Drop Shipped returned merchandise will have drop shipping charge deducted from the refund. Merchandise shipping to P.O. Boxes, AE, AP, AA, FP can't be drop shipped due to restrictions.

Yes you can. When you order through ecrater your order is inputted within 24 hours into our main web site. You will receive an email with an additional invoice number, with this invoice you can check the status of your order through our main web site at www.charismajewelry.com