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At Charisma Jewelry, we make every effort to present a superior level of service and quality with our complete collection of fine jewelry. We offer a wide variety of products for every budget in sterling silver, stainless steel, titanium, white gold and yellow gold. We love jewelry and we hope you do too! If you are not completely satisfied with your purchase, you may return your item* within 15 days of receipt and we will gladly provide a replacement, exchange, or credit your credit/debit card (shipping charges are not refundable).
Availability:
Most items are 95% in stock year round from our supplier. In most cases your order will be processed and shipped within 2-3 business days after receipt of cleared payment. During the Holiday Season (Starting 11/02/2008 - 1/10/2009) due to the increase in volume in orders, the processing time can take up to 3-5 business days. Items are shipped to you or your designated recipient direct from our location in New York. On rare occasion an item is out of stock or will have very recently been discontinued by the manufacturer. Charisma Jewelry will notify you as soon as possible in these events and a refund will be issued for those items, or if desired we can suggest a similar item to replace the item that is no longer available.
Image and Presentation:
Charisma Jewelry enhances its images for detail. This includes enlarged to show the detail of the merchandise, image enhancement, etc.
The description gives you the detail of the merchandise. Please contact us if you need further information about certain merchandise.
Our Stores on the internet:
We currently sell on ecrater.com, blujay.com, ioffer.com and alsoshop.com
Some of our other stores have different policies than our main store at www.charismajewelry.com.
Coupon codes for our regular store www.charismajewelry.com are not valid on ecrater, blujay, ioffer or alsoshop
Other restrictions apply to the ecrater.com, blujay.com, ioffer.com and alsoshop.com stores.
Gift Packaging:
Most of our items ship in a ready to give gift box or gift pouch.
Sale / Clearance / Overstock items: To give you the sale item at the discounted price your item comes simple box or in a simple gift pouch.
Drop Ship
Some of our items will be drop shipped with a blue and white jewelry gift box and 2nd day shipping.
Drop Ship means, the item(s) will ship directly from our manufacturer to your address.
Please note that we do not guarantee that the item is placed into the gift box, this part is out of our hands and we can not control this.
Drop Shipped returned merchandise will have drop shipping charge deducted from the refund.
Merchandise shipping to P.O. Boxes, AE, AP, AA, FP can't be drop shipped due to restrictions and will be shipped USPS
Security Tag:
The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature that Charisma Jewelry uses to verify the authenticity of the item.
Exchanges:
Please follow the return steps for exchanges. Once the item is received you will receive an invoice via PayPal for $4.95 to cover the cost of shipping.
Returns:
There are no refunds or exchanges on all Personalized Jewelry, Customized Jewelry, Photo Laser Engraved Jewelry, Ring Sizing and Engraving.
There is absolutely NO RETURNS on OVERSTOCK items, these sales are FINAL!!!
However, in the event that a mistake is made on our part, we gladly rectify the mistake.
All regular purchased returned merchandise is subject to a 25% re-stocking fee.
All CLEARANCE, SALE, WEEKEND SALE, ONE DAY SALE items are subject to a 50% restocking fee.
During the Holiday Season and "FREE Shipping" Promotions, returned merchandise will have regular shipping charge of $7.95 deducted from the refund.
If you have any questions about our return procedure, please don't hesitate to contact us at returns @ charismajewelry.com
Every effort is made to insure that your merchandise is shipped in perfect condition. Report any initial defects within 5 days of order receipt for prompt replacement, report any damages or losses in transit to the carrier immediately. Charisma Jewelry cannot be held responsible for damages or losses incurred in transit.
How To Prepare A Return to Charisma Jewelry, please follow the following process:
1. If within the US, call us at 516-673-2628 for a Return Authorization Number (RAN). You can also email us at returns @ charismajewelry.com to obtain a RAN #.
2. Print the Return Merchandise Authorization (RAN) E-mail that you have received from Charisma Jewelry. Place all of the original packaging in the box (jewelry with their gift box/pouch, gift items in their original box) and securely place all the item(s) inside the box. Securely close the box, write your Return Authorization Number on the outside of the shipping box.
After we receive your package, our Returns Department will verify the condition of the returned item(s). Any unauthorized, improperly packaged will be returned to sender. Items that show signs of wear or have been re-sized, engraved, altered, or damaged in any way cannot be accepted for return.
When Will My Credit Card be Credited?
A refund will be issued within 5 business days and will be issued in the original form of payment.
You will be informed by e-mail when your refund was issued.
Please allow one to two billing cycles for your credit to appear on your statement.
Returns and Exchanges are subject to the following restrictions:
* A copy of your Invoice and the Return Authorization Number(RAN) E-mail must accompany the returned item. Returns with missing one of these forms can delay the process time of your refund.
* The item must be returned in its original condition (jewelry with their gift box/pouch, gift items in their original box), unworn and unaltered in any way. Merchandise that is not returned in its original condition is subject to additional charges that will be deducted from the credit applied to your account.
* The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature that Charisma Jewelry uses to verify the authenticity of the item.
* The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.
* Items that have been worn and / or damaged due to customer negligence cannot be returned.
* Personalized Jewelry, Photo Engraved Jewelry, Ring Sizing and Engraving cannot be returned. If there was an error made on our part, we will happily exchange your order.
* Processing, shipping, handling and insurance charges are not refundable.
* Gifts to third parties are only refundable to the original buyer, however the item(s) can be exchanged within the 15 day money back period, the item(s) can't be personalized, engraved or re-sized.
* If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.
You must follow these instructions exactly; failure to do so will delay the processing your return. If you have any questions about our return procedure, please contact us at returns @ charismajewelry.com
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